Cat Ba Vietnam and its related parties are committed
to protecting your Personal Information that you share with us. We
our customer. Please take a moment to review our Privacy Policies.
By using our website or the services offered by us, you are
consenting to our use of such personal information as you provide to
us as described herein. If you do not consent to our use of your
information, please do not use our services. Any questions you have
directed to us at
Vietnam and its related parties.
We do our utmost to ensure your personal information is safeguarded
What is considered personal information and why would it be
We collect the following personal information in the course of
offering services or providing services to you: Age, Name, Address,
Phone Number, e-mail address, Credit Card details, Evaluations,
Comments you provide us, trip destination information, credit card
information etc. The collection of this information is done to allow
us to provide services to you as requested. We also use this
information to: register you to receive newsletters, answer your
request for further information about our trips, make a booking,
provide you with information about the Company and/or our services.
Furthermore, the personal information allows us to:
* Understand your needs as a customer and determine eligibility for
our products and services.
* Inform you about our products and services, or those of our
partners that we believe may be of interest to you.
* Provide ongoing service.
* Comply with the law.
* Conduct after sales marketing.
We believe you would also expect us to contact you to advise you of
new and existing services and benefits that may be of interest to
you. On occasion, we will inform you of such services and benefits
via direct marketing. Direct marketing material would be delivered
to you by mail, telephone, or electronic means to advise you of
these services. Previously supplied personal information may be used
to contact you to provide you with this information.
Personal information is not collected unless provided to us. This
means you can visit and browse our website without having to provide
any personal information to the Company.
How do we obtain consent?
We obtain consent by:
* Written permission via mail, email or fax.
* Verbal permission with a dated notation in your customer file
along with the initials staff that recorded the information.
* Third party consent (i.e. from your travel agent).
How is your Personal Information Protected?
All personal information is stored in secure databases at secure
addresses to prevent unauthorized access. Passwords, encryption
devices and firewalls protect these databases. Please note however
that no data transmission over the Internet can be guaranteed to be
100% secure. We cannot ensure the security of information you
transmit to us over the Internet.
Access to your personal and private information is limited to
authorized employees only. We keep our employees informed about our
policies and procedures. Unauthorized access and/or disclosure of
client information are strictly prohibited. All of our employees are
expected to maintain the confidentiality of customer information at
With whom do we share your personal information?
Third Party Partners and Suppliers:
Cat Ba Vietnam will share your information with the outside
suppliers (such as guides, travel companies, hotel companies,
insurance companies, equipment suppliers, and credit card processing
entities etc, all of which may be located outside of Canada and
governed by differing privacy legislation) who perform services on
our behalf. As you would expect, certain information must be
provided to these suppliers in order to facilitate your booking and
in order to provide you with service(s) you have requested.
Affiliated Companies within Cat Ba Vietnam:
In order to provide you with superior customer service, and to
ensure you benefit from our full range of products and services and
as permitted by law, we may share your personal information within
the Cat Ba Vietnam of companies listed above.
Please be assured that Cat Ba Vietnam and its contracted suppliers
never sell, lease or trade information about you or your travel
information to other parties in the ordinary course of conducting
its business. Of course, if all of the assets of Cat Ba Vietnam or
any of the affiliated entities identified in this policy were to be
sold, your personal information would be among the assets sold.
What are our website policies?
We will acquire personal information such as your name and email
address if you subscribe to our electronic newsletter, partake in
any surveys or on-line promotions. We do not send unsolicited email.
What is a Cookie?
A cookie is a small text file containing a unique identification
number that a website sends to your computers web browser. While you
visit a particular website, a cookie may be used to track the
activities of your browser as well as provide you with a consistent,
more efficient experience.
Cookies may be used to help speed up the booking process so you do
not need to re-type the same information again and again. We may use
cookies to measure website usage such as entry and exit points of
visitors, how many people visit a certain section or page and
details of searches performed and related information. If you are
transaction from one page to the next. We do not store any personal
information in the cookie, or use it for any other purpose.
Can I access my information and whom do I
Upon request in writing, you will be informed of the existence, use
and disclosure of your personal information, subject to certain
limitations. If you wish to review or verify the personal
information you have provided to us, determine to whom your personal
information was disclosed, amend or to delete any information,
please contact us in writing
Subject to legal and contractual restrictions, you can withdraw your
consent to our use of your information at any time and with
reasonable notice. If you refuse or withdraw your consent for any
purpose that is required by us to fulfil our product or service
contract with you or the Company, we will not be able to provide
you, or continue to provide you, with the product or service.
By using our product and services and by visiting our website you
consent to the collection, use, retention and disclosure of your
withdraw your consent with respect to any or all uses or disclosures
of your personal information at any time (subject to legal or
contractual restrictions) by sending written instructions (an Opt
In the event you provide us with an Opt Out Notice you information
will be segregated and not disclosed or used in any manner about
which you have objected. However, the personal information we
collected will be retained by us in accordance with our usual
retention practices and procedures. You may at any time review such
information as further set out below.
We will respond to your written request within 30 days of your
requests receipt. If we respond favourably to your request, we will
give you access to your file. If for any reason, we cannot grant
your request for this information, we will provide you with written
How often is this policy updated?
We will modify this policy in a timely manner when necessary to
reflect changes to our Policy. You are obligated to review this
Policy from time to time to review these changes.