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Our privacy policy

Cat Ba Vietnam and its related parties are committed to protecting your Personal Information that you share with us. We want you to understand our Privacy Policy and what it means to you, our customer. Please take a moment to review our Privacy Policies. By using our website or the services offered by us, you are consenting to our use of such personal information as you provide to us as described herein. If you do not consent to our use of your information, please do not use our services. Any questions you have about our Privacy Policy, or the information contained herein can be directed to us at info@catbavietnam.com. The Privacy Policy applies to Cat Ba Vietnam and its related parties.

We do our utmost to ensure your personal information is safeguarded and protected

What is considered personal information and why would it be collected?
We collect the following personal information in the course of offering services or providing services to you: Age, Name, Address, Phone Number, e-mail address, Credit Card details, Evaluations, Comments you provide us, trip destination information, credit card information etc. The collection of this information is done to allow us to provide services to you as requested. We also use this information to: register you to receive newsletters, answer your request for further information about our trips, make a booking, provide you with information about the Company and/or our services. Furthermore, the personal information allows us to:

* Understand your needs as a customer and determine eligibility for our products and services.
* Inform you about our products and services, or those of our partners that we believe may be of interest to you.
* Provide ongoing service.
* Comply with the law.
* Conduct after sales marketing.

We believe you would also expect us to contact you to advise you of new and existing services and benefits that may be of interest to you. On occasion, we will inform you of such services and benefits via direct marketing. Direct marketing material would be delivered to you by mail, telephone, or electronic means to advise you of these services. Previously supplied personal information may be used to contact you to provide you with this information.

Personal information is not collected unless provided to us. This means you can visit and browse our website without having to provide any personal information to the Company.


How do we obtain consent?
We obtain consent by:

* Written permission via mail, email or fax.
* Verbal permission with a dated notation in your customer file along with the initials staff that recorded the information.
* Third party consent (i.e. from your travel agent).

How is your Personal Information Protected?
All personal information is stored in secure databases at secure addresses to prevent unauthorized access. Passwords, encryption devices and firewalls protect these databases. Please note however that no data transmission over the Internet can be guaranteed to be 100% secure. We cannot ensure the security of information you transmit to us over the Internet.

Access to your personal and private information is limited to authorized employees only. We keep our employees informed about our policies and procedures. Unauthorized access and/or disclosure of client information are strictly prohibited. All of our employees are expected to maintain the confidentiality of customer information at all times.


With whom do we share your personal information?
Third Party Partners and Suppliers:
Cat Ba Vietnam will share your information with the outside suppliers (such as guides, travel companies, hotel companies, insurance companies, equipment suppliers, and credit card processing entities etc, all of which may be located outside of Canada and governed by differing privacy legislation) who perform services on our behalf. As you would expect, certain information must be provided to these suppliers in order to facilitate your booking and in order to provide you with service(s) you have requested.
 

Affiliated Companies within Cat Ba Vietnam:
In order to provide you with superior customer service, and to ensure you benefit from our full range of products and services and as permitted by law, we may share your personal information within the Cat Ba Vietnam of companies listed above.

Please be assured that Cat Ba Vietnam and its contracted suppliers never sell, lease or trade information about you or your travel information to other parties in the ordinary course of conducting its business. Of course, if all of the assets of Cat Ba Vietnam or any of the affiliated entities identified in this policy were to be sold, your personal information would be among the assets sold.
 

What are our website policies?
We will acquire personal information such as your name and email address if you subscribe to our electronic newsletter, partake in any surveys or on-line promotions. We do not send unsolicited email.
 

What is a Cookie?
A cookie is a small text file containing a unique identification number that a website sends to your computers web browser. While you visit a particular website, a cookie may be used to track the activities of your browser as well as provide you with a consistent, more efficient experience.
 

How does Cat Ba Vietnam use cookies?
Cookies may be used to help speed up the booking process so you do not need to re-type the same information again and again. We may use cookies to measure website usage such as entry and exit points of visitors, how many people visit a certain section or page and details of searches performed and related information. If you are making a purchase we may also use cookies to keep track of the transaction from one page to the next. We do not store any personal information in the cookie, or use it for any other purpose.
 

Can I access my information and whom do I contact?
Upon request in writing, you will be informed of the existence, use and disclosure of your personal information, subject to certain limitations. If you wish to review or verify the personal information you have provided to us, determine to whom your personal information was disclosed, amend or to delete any information, please contact us in writing

Subject to legal and contractual restrictions, you can withdraw your consent to our use of your information at any time and with reasonable notice. If you refuse or withdraw your consent for any purpose that is required by us to fulfil our product or service contract with you or the Company, we will not be able to provide you, or continue to provide you, with the product or service.

By using our product and services and by visiting our website you consent to the collection, use, retention and disclosure of your personal information as set out in this Privacy Policy. You may withdraw your consent with respect to any or all uses or disclosures of your personal information at any time (subject to legal or contractual restrictions) by sending written instructions (an Opt Out Notice).

In the event you provide us with an Opt Out Notice you information will be segregated and not disclosed or used in any manner about which you have objected. However, the personal information we collected will be retained by us in accordance with our usual retention practices and procedures. You may at any time review such information as further set out below.

We will respond to your written request within 30 days of your requests receipt. If we respond favourably to your request, we will give you access to your file. If for any reason, we cannot grant your request for this information, we will provide you with written reason(s)

 

How often is this policy updated?
We will modify this policy in a timely manner when necessary to reflect changes to our Policy. You are obligated to review this Policy from time to time to review these changes.


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